Support
A little help getting from your recording to your final cut.
Service operator
JR Learning Plus LLC
A Pennsylvania limited liability company, United States.
support@tennis-smartvision.appHow do I get access?
Use the Sign in button and choose Google or Apple. Firebase Authentication opens the provider in a popup and returns you to this same SmartVision domain. Access is currently limited to approved accounts; there is no email/password login.
What should I record?
Use a stable camera with the whole court visible and a clearly visible ball. Keep the camera fixed during play. Choose Match for serve-started points or Practice rallies for underhand opening feeds. The hosted service accepts uploads up to 16 GiB and 90 minutes; for the best results keep each clip to about 30 minutes. Processing runs one recording at a time.
Why is a rally missing from the final cut?
Strict starts are enabled by default. Open Original, find the start of the serve or opening feed, and confirm it. Unconfirmed points remain available for review but are withheld from the final cut, scoring, and export. You can restore missed play and adjust the end of each rally.
Why are the score or statistics incomplete?
Point winners must be reviewed. Unknown winners pause score progression. Shot statistics distinguish reviewed, estimated, and unknown contacts; percentages describe only eligible reviewed events with known outcomes. A dash means insufficient data. Review visible contacts and serve results to improve coverage.
Is the ball tracking or serve speed exact?
No. Tracking, candidate bounces, and shot estimates are experimental. Review them against the original video. Serve speed additionally needs reviewed racket impact and first bounce, court calibration, and enough real detections. Some estimates are withheld. Neither placements nor speed should be used as official measurements.
My sign-in or processing failed. What next?
Allow popups and required site storage, then retry Google or Apple sign-in. If processing is interrupted, use Retry in the studio; saved manual corrections are kept. If the service is unavailable, retry later. For repeated errors, contact support with the visible error and your browser; do not send tokens or private video links.
Why does my export look different?
An export uses a saved snapshot of your cuts and overlays. Edits made afterward require a new export. Original audio is included only when the recording has an audio track. Match statistics are shown in the studio and are not burned into the MP4.
How can I remove a recording?
SmartVision does not currently have self-service deletion. Ask the workspace administrator to remove the recording and its derived files, and discuss retained backups. Signing out or clearing your browser does not remove server data. See the privacy notice for the current retention limits.
Which languages are available?
The public website, sign-in interface, and information pages support English, Spanish, and French. Your selection is remembered on this device. The match editor is currently in English.